Create My Contract Privacy Policy
Welcome to Create My Contract’s Privacy Policy. Create My Contract respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This Privacy Policy aims to give you information on how Create My Contract collects, uses and processes your personal data through your use of this website, social media pages, mobile apps, online advertisements, marketing or sales communications including any data you may provide through this website when you sign up to our newsletter or purchase a product or service.
It is important that you read this Privacy Policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements other notices and privacy policies and is not intended to override them.
Create My Contract is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this Privacy Policy). If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact support@createmycontract.com or using the contact details set out below.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the below rules, where this is required or permitted by law.
What information do we collect and how do we collect it?
The data we collect depends on the context of your interactions with Create My Contract and the choices you make (including your privacy settings), the products and features you use, your location, and applicable law.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Moreover, we do not collect any information about criminal convictions and offences.
If you fail to provide personal data where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
How is your personal data collected?
We will collect personal information when you voluntarily provide it to us (including to our service providers or other parties who collect it on our behalf). For example, we collect personal information when you order, register for (or to use) or request information about Create My Contract products, services or apps, subscribe to marketing communications, request support, complete surveys, provide in product feedback, or sign up for a Create My Contract event or webinar. We may also collect personal information from you offline, such as when you attend one of our events, during phone calls with sales representatives, or when you contact customer support.
The personal information we collect may include contact information (such as your name, address, telephone number or email address), professional information (such as your employer name, address, job title, department or job role), user IDs and passwords, photographs for security purposes, and contact preferences. We also collect information you choose to provide to us when requesting information or completing any 'free text' boxes in our forms (for example, for event sign-up, product feedback or survey requests), or the nature of your request or communication. In addition, we may collect personal information disclosed by you on message boards, chat features, blogs and other services or platforms to which you are able to post information and materials (including third party services and platforms). We also may record our telephone or other communications with you, to the extent permitted by applicable law.
When making a purchase from Create My Contract, we may also collect billing and transactional information.
Create My Contract collects information from the use of technologies such as cookies, pixel tags, widgets, embedded URLs, electronic communication protocols, buttons and tools in connection with its online properties. The types of technology used by Create My Contract may change over time as technology evolves. This Privacy Policy and our Cookies Policy provide information about our use of cookies and other similar tracking technologies.
We automatically collect certain information when you use, access or interact with our online properties, including our online advertisements or marketing communications. This information does not necessarily reveal your identity directly but may include unique identification numbers and other information about the specific device you are using, such as the hardware model, operating system version, web-browser software (such as Firefox, Safari, or Internet Explorer), your Internet Protocol (IP) address/MAC address/device identifier, device event information (such as crashes, system activity and hardware settings, browser language, the date and time of your request and referral URL), broad geographic location (e.g. country or city-level location) and other technical data that uniquely identifies your browser. We may also collect information about how your device has interacted with our online properties, such as the pages accessed and other statistical information.
From time to time, we may obtain information about you from third party sources unless prohibited by applicable law, such as public databases, resellers and channel partners, marketing partners, social media platforms, event organizers or other publicly available information.
Examples of the information we may receive from other sources include: name, address, telephone number, office location, approximate location (based on reverse IP lookup), account information, job role and publicly available employment profile, service and support information, information about your product or service interests or preferences, browsing habits, page-view information from some business partners with which we operate co-branded services or joint offerings, and credit history information from credit bureaus. We may use this information in conjunction with your contact details, professional information and Create My Contract transaction history for the purposes set forth in this Privacy Policy, such as, for example, improving the accuracy of our records, better understanding you and your preferences, providing relevant marketing and support, and detecting and preventing fraud.
How we use your information
Create My Contract uses the data we collect to provide you rich, interactive experiences. In particular, we use data to:
- Provide our products, which includes updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service or carry out the transactions you request.
- Improve and develop our products.
- Personalize our products and make recommendations.
- Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you relevant offers.
We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.
We will only use your personal data when the law allows us to.
The purposes for which Create My Contract uses personal information include the following (unless otherwise restricted by applicable law):
Communicate, Respond to Requests and Engage in/Process Transactions: Create My Contract may use personal information to communicate with you, respond to your requests or provide information requested by you. Create My Contract may also use personal information, including financial, credit card and payment information, to process your transactions.
Facilitate the Delivery of the Service and Account Administration: Create My Contract may use personal information to provide you with services, to manage your account, and to communicate with you about your use of our services. This may include managing product downloads, updates and fixes, providing support and recommendations, and sending other administrative or account-related communications, including release notes. Create My Contract will also use personal information to facilitate the delivery of the services and this may include tracking entitlements, verifying compliance, controlling access to the service, and maintaining the security and operational integrity of the Create My Contract IT infrastructure and our services.
Facilitate and Evaluate Use of the Online Properties: Create My Contract may use personal information to provide you with the online properties, to facilitate your use of the online properties (such as facilitating navigation and the login process, preserving information between sessions and enhancing security), to improve quality, to evaluate page response rates and personalize and determine content.
Improve our Properties: Create My Contract uses personal information and other data Create My Contract collects from you to better understand our customers, users and website visitors and the way they use and interact with the properties, including their user experience. Create My Contract uses this information to provide a personalized experience, to implement the preferences you request, to improve quality and reliability, to diagnose issues with and improve the properties and related user experiences, and to make recommendations.
Improve the Accuracy of our Records: Create My Contract may use the personal information we receive from you or third parties to better understand you and/or maintain and improve the accuracy of the records we hold about you.
Product Improvement: Create My Contract uses data to continually improve our products, including adding new features or capabilities.
Personalization: Create My Contract seeks to personalise certain product features such as recommendations that enhance your productivity and enjoyment. These features use automated processes to tailor your product experiences based on the data we have about you, such as inferences we make about you and your use of the product, activities, interests, and location.
Updates: Create My Contract uses data we collect to develop product updates. For example, we may use information about your device’s capabilities, such as available memory, to provide you a software update or security patch. Updates and patches are intended to maximize your experience with our products, help you protect the privacy and security of your data, provide new features, and ensure your device is ready to process such updates.
Provide Support: Create My Contract uses personal information and other data Create My Contract collects from you, in combination with other data we may have, in order to provide you with support in relation to our properties. We use data to troubleshoot and diagnose product problems, and provide other customer care and support services, including to help us provide, improve, and secure the quality of our products, services, and training, and to investigate security incidents. Call recording data may also be used to authenticate or identify you based on your voice to enable Create My Contract to provide support services and investigate security incidents.
Reporting and business operations: Create My Contract uses use data to analyze our operations and perform business intelligence. This enables us to make informed decisions and report on the performance of our business.
Post Testimonials: Create My Contract may use personal information to post testimonials on its online properties. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. You can request your testimonial be updated or deleted at any time by sending a request with your name, testimonial location and contact information.
Marketing: Create My Contract will use information it obtains from you, your interactions with Create My Contract over time and across the properties, and from third party sources to provide you with marketing and promotional communications, to deliver targeted and relevant advertising and marketing to you, to determine the effectiveness of our marketing and promotional campaigns, to better understand you and your preferences, and to position and promote our products and services. Our marketing will be conducted in accordance with your advertising / marketing preferences and as permitted by applicable law.
Security: Create My Contract may use personal information to help monitor, prevent and detect fraud, enhance security, monitor and verify identity or access, and combat spam or other malware or security risks.
Quality Control and Training: Create My Contract may use or access personal data for the purposes of quality control related to the properties and staff training.
Third Party Social Networks: Create My Contract may use personal information to interact with you on third party social networks (subject to that network's terms of use).
Conferences and Events: Create My Contract and our partners may use personal information to communicate with you about our events or our partner events. After the event, Create My Contract may contact you about the event and related products and services, and may share information about your attendance with your company and our conference sponsors and partners, where legally permitted to do so. If a partner or conference sponsor directly requests your personal information at their conference booths or presentations, your personal information will be handled in accordance with their privacy practices. We recommend that you review the privacy practices of such partners and sponsors.
Provide Online Communities and Blogs: Create My Contract may use personal information and other information disclosed by you on our message boards, chat features, blogs and other services or platforms to which you are able to post information and materials for the purposes of providing you and our customers with a forum to discuss Create My Contract properties, responding to your request, providing you with support, improving our properties or any other purposes set forth in this Privacy Policy. Any information that is disclosed in those forums becomes public information and may therefore appear in public ways, such as through search engines or other publicly available platforms, and may be “crawled” or searched by third parties. It could also be read, collected or used by other users to send you unsolicited messages. Please do not post any information that you do not want to reveal to the public at large.
Protect our Employees and Facilities: Create My Contract may use personal information as necessary to protect the health and safety of our employees and visitors, our facilities and our property and other rights. If you visit one of our sites, you may be photographed or videotaped as part of maintaining the security of such sites.
Research: With appropriate technical and organizational measures to safeguard individuals’ rights and freedoms, Create My Contract uses data to conduct research, including for public interest and scientific purposes.
Other Legitimate Business Purposes: Create My Contract may use your personal information when it is necessary for other legitimate purposes such as protecting Create My Contract's confidential and proprietary information
Comply with Legal Obligations: In certain cases, Create My Contract has a legal obligation to collect, use, or retain your personal information. We process data to comply with law. We also process contact information and credentials to help customers exercise their data protection rights.
Purposes for Which We Seek Your Consent: Create My Contract may also ask for your consent to use your personal information for a specific purpose that we communicate to you.
How we share your information
We take care to allow your personal information to be accessed only by those who really need access in order to perform their tasks and duties, and to share with third parties who have a legitimate purpose for accessing it. We may share personal information about you with third parties in the following circumstances.
- Service providers: We may share your information with third parties, such as vendors, consultants, agents and other service providers who work on our behalf. Examples include vendors and service providers who provide assistance with marketing, billing, processing credit card payments, data analysis and insight, hosting, technical support and customer service. Unless described in this Privacy Policy or one of our other privacy notices, we do not share, sell, rent, or trade any of your personal information with third parties for their own promotional purposes.
- Business partners: We may provide your information to our channel partners, such as distributors and resellers, and to other business partners, to fulfil product and information requests, to effectively deliver unified support, and to provide customers and prospective customers with information about Create My Contract and its products and services. From time to time, Create My Contract may engage in joint sales or product promotions with selected business partners. If you purchase or specifically express interest in a jointly-offered product, promotion or service, we may share relevant personal information with those partners. You should note that Create My Contract does not control our business partners’ use of such information. Our partners are responsible for managing their own use of the personal information collected in these circumstances, including providing information to you about how they use your personal information. We recommend you review the privacy policies of the relevant partner to find out more about their handling of your personal information.
- Vital interests: We may disclose information to any party where we believe it necessary in order to protect the vital interests of any person.
- Compliance with laws or any competent law enforcement body, regulatory body, government agency, court or third party: We may disclose information where we believe disclosure is necessary or required (i) by law or regulation, in order to comply with legal process or government requests (including in response to public authorities to meet national security or law enforcement requirements); or (ii) to exercise, establish or defend our legal rights.
- Business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, capital raise, acquisition, dissolution, corporate reorganization or similar event. We will inform any buyer that your information shall only be used in accordance with this Privacy Policy.
- With your consent: We may disclose your personal information for any other purpose with your consent
In addition, we may share personal data among Create My Contract-controlled affiliates and subsidiaries.
In very rare instances Create My Contract may disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Create My Contract or the site; (b) protect and defend the rights or property of Create My Contract and its family of websites and properties; and (c) act in urgent circumstances to protect the personal safety of users of Create My Contract, its websites, or the public.
Location and transfer of personal information
Personal data collected by Create My Contract may be stored and processed in your region, in the United States, and in any other country where Create My Contract or its affiliates, subsidiaries, or service providers operate facilities. The storage location(s) are chosen in order to operate efficiently, to improve performance, and to create redundancies in order to protect the data in the event of an outage or other problem. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.
Whenever we transfer personal information to other jurisdictions, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by applicable data protection laws.
Personal information, including personal information collected in the European Economic Area ("EEA") or Switzerland, may be transferred, stored and processed by us and our services providers, partners and affiliates in the United States and potentially other countries whose data protection laws may be different to the laws of your country. For example, their laws may not guarantee you the same rights, or there may not be a privacy supervisory authority there that is capable of addressing your complaints. When we engage in such transfers, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your data. To learn more about the European Commission’s decisions on the adequacy of the protection of personal data in the countries where Create My Contract processes personal data, see this article on the the European Commission website. We will protect your personal information in accordance with this Privacy Policy wherever it is processed and will take appropriate contractual or other steps to protect the relevant personal information in accordance with applicable laws. These steps include implementing the European Commission's Standard Contractual Clauses for transfers of personal information from our group companies in the EEA to our other group companies. Our Standard Contractual Clauses can be provided upon request. We have implemented similar appropriate safeguards with our service providers, partners and affiliates.
When we transfer your personal information outside the EEA we do so in accordance with the terms of this Privacy Policy and applicable data protection law. This may include the transfer of data in accordance with the EU-US frameworks (for transfers to the US) or pursuant to data transfer agreements that incorporate the Standard Contractual Clauses approved by the EU Commission
How we secure information
At Create My Contract, security is our highest priority. Create My Contract is strongly committed to protecting the security of your personal data. We design our systems with your security and privacy in mind. Create My Contract maintains (and requires its service providers to maintain) appropriate organizational and technical measures designed to protect the security and confidentiality of any personal information we process.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. Create My Contract complies with applicable data protection laws, including applicable security breach notification laws.
Your privacy rights and choices
You can also make choices about the collection and use of your data by Create My Contract. You can control your personal data that Create My Contract has obtained, and exercise your data protection rights, by contacting Create My Contract or using various tools we provide. In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable law. If you want to access or control personal data processed by Create My Contract that is not available via the tools or directly through the Create My Contract products you use, you can always contact Create My Contract at the address listed below.
Right to Correct or Update Your Information: If you would like to correct or update personal information that you have provided to us, please logon to www.createmycontract.com and update your profile.
Marketing Communications: You can opt-out of receiving marketing communications from Create My Contract by clicking "unsubscribe" in any marketing email communications we send you.
Additional Rights for Certain Territories: If you reside in certain territories (such as the EEA), you may have the right to exercise certain privacy rights available to you under applicable laws. We will process your request in accordance with applicable data protection laws. We may need to retain certain information for record-keeping purposes and/or to complete transactions that you began prior to requesting any deletion.
Right not to provide consent or to withdraw consent: We may seek to rely on your consent in order to process certain personal information. Where we do so, you have the right not to provide your consent or to withdraw your consent at any time. This does not affect the lawfulness of the processing based on consent before its withdrawal.
Right of access and/or portability: You may have the right to access the personal information that we hold about you and, in some limited circumstances, have that data provided to you so that you can provide or 'port' that data to another provider.
Right of erasure: In certain circumstances, you may have the right to the erasure of personal information that we hold about you (for example if it is no longer necessary for the purposes for which it was originally collected).
Right to object to processing: You may have the right to request that Create My Contract stop processing your personal information and/or to stop sending you marketing communications.
Right to rectification: You may have the right to require us to correct any inaccurate or incomplete personal information.
Right to restrict processing: You may have the right to request that we restrict processing of your personal information in certain circumstances (for example, where you believe that the personal information we hold about you is not accurate or lawfully held).
Right to lodge a complaint to your local Data Protection Authority: You may have the right to lodge a complaint with your national Data Protection Authority or equivalent regulatory body.
Legal basis for processing personal information
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it and the purposes for which it is used.
However, we will normally collect personal information from you only, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent to do so. In some very rare cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time, or upon request, what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the "How to contact us" heading below.
How long will you use my personal data for?
How long we retain specific personal information varies depending on the purpose for its use, and we will delete your personal information in accordance with applicable law.
Other information
Enforcement of policy: If for some reason you believe Create My Contract has not adhered to these principles, please notify us and we will do our best to promptly make corrections.
Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please refer to our Cookies Policy.
Updates to our Privacy Policy
We keep our Privacy Policy under regular review. This version was last updated on 15 May 2021. If we make changes to our Privacy Policy, we will post these changes here so that you are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.
We update this Privacy Policy when necessary to provide greater transparency or in response to:
- Feedback from customer, regulators, industry, or other stakeholders.
- Changes in our products.
- Changes in our data processing activities or policies.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
If you have any questions about this Privacy Policy, please contact us at support@createmycontract.com
How to contact us
If you have any questions or concerns regarding this Privacy Policy, you may write to us at support@createmycontract.com.